1. Free Trial Period

Co.Actor offers a 14-day free trial for all new users. During the trial period:

No credit card is required to start your trial
You have full access to all features of your selected plan
You can cancel anytime during the trial without any charges
No refunds are applicable since no payment is collected during the trial

2. Annual Subscriptions - 30-Day Money-Back Guarantee

If you purchase an annual subscription and are not completely satisfied with Co.Actor, we offer a 30-day money-back guarantee.

Eligibility: Requests must be made within 30 days of your initial annual subscription purchase
Full Refund: You will receive a complete refund of your annual subscription fee
How to Request: Contact us at [email protected] or [email protected] with your account details
Processing Time: Refunds are processed within 5-10 business days to your original payment method

Important: This guarantee applies only to your first annual subscription payment. Renewals are subject to our standard refund policy.

3. Monthly Subscriptions

Monthly subscriptions are non-refundable. However, you have full flexibility:

Cancel anytime from your account settings
Access continues until the end of your current billing period
No further charges will be made after cancellation
You can reactivate your subscription at any time

4. Pro-Rated Refunds

Pro-rated refunds are generally not provided. Exceptions may be made at our sole discretion in cases of:

Extended service outages caused by Co.Actor
Billing errors or duplicate charges
Other exceptional circumstances reviewed on a case-by-case basis

5. How to Request a Refund

To request a refund, please contact our billing team with the following information:

Your account email address
Order or invoice number (if available)
Reason for refund request
Any additional details that may help us process your request

Contact Information:
Email: [email protected] or [email protected]
Phone: +1 628 7893871
Response Time: We aim to respond to all refund requests within 1-2 business days

6. Refund Processing

Once your refund is approved:

Refunds are processed to your original payment method
Processing typically takes 5-10 business days
Your bank or card issuer may require additional time to post the refund to your account
You will receive an email confirmation when the refund is processed

7. Subscription Downgrades

If you downgrade from a higher-tier plan to a lower-tier plan:

The downgrade takes effect at the end of your current billing period
No refunds are provided for the difference in plan pricing
You retain access to your current plan features until the downgrade takes effect

8. Exceptions

Refunds will not be issued in the following cases:

Account termination due to violation of our Terms of Service
Failure to cancel before the renewal date
Change of mind after the 30-day guarantee period (for annual plans)
Lack of usage or failure to utilize the Service

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of the Service after changes constitutes acceptance of the modified policy.

10. Contact Us

If you have questions about our refund policy or need assistance with a refund request, please contact us:

Email: [email protected] or [email protected]
Phone: +1 628 7893871
Company: Creative Content Crafts Inc.
Address: 2093 PHILADELPHIA PIKE #6050
Claymnot, 19703
United States